Refund Policy

1. Overview

At Bokocoko, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a refund under the conditions outlined below.

2. Eligibility for Refund

  • Defects & Damage: Refunds are granted for items that are damaged, defective, or do not match the description.
  • Customer Error: We cannot issue refunds for errors in ordering (wrong size, misspelling, wrong image) if the product matches what was ordered.

3. Refund Request Window

  • You must submit your refund request within 180 days of the date delivering the items.

4. How to Request a Refund

  1. Initiate Return: Contact support@bokocoko.com to obtain authorization and the correct return address.
  2. Provide Details: In your return request include:
    1. Order number
    2. Name on the order
    3. Description of the issue (include photos)
    4. Your preference for a refund
  3. Ship Your Return: You will not incur any return shipping costs (return cost: $0.00). Use the provided address and send with tracking.

5. Refund Processing Timeframe

  • Refunds are typically issued within 2 business days of receiving your return.
  • Refunds include the original shipping costs.
  • If you don’t see your refund within 10–15 days, please check with your bank or credit card issuer.

6. Refund Amounts

  • Full Refund: For defective, damaged, or incorrect items.
  • Partial Refund: May be granted at our discretion if an item shows minor signs of use or missing tags.
  • Shipping Fees: Original shipping charges (if any) are non-refundable, unless the return is due to our error.

7. Non-Refundable Items

  • Gift cards
  • Downloadable software products
  • Final sale or clearance items (unless defective)

8. Late or Missing Refunds

  • Bank Processing: After we issue your refund, it may take 3–7 business days for your bank or credit card company to post it to your account.

9. Contact Information

If you have questions about refunds, please get in touch:

Address: 20606 Broadsky Dr, Katy, Texas, 77449, United States Of America
Email: support@bokocoko.com
Phone: +1 (251) 325-2142
Support Hours: Monday–Friday, 9:00 AM–6:30 PM EST

We’re committed to ensuring a fair and transparent refund process for a hassle-free shopping experience. Thank you for choosing Bokocoko!