Refund Policy

Effective Date: May 20, 2025

1. Overview

At Bokocoko, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a refund under the conditions outlined below.

2. Eligibility for Refund

• Return & Inspection: All items must first be returned and received in accordance with our Return Policy (within 180 days of delivery, in original condition, unwashed/unworn, with tags attached).
• Defects & Damage: Refunds are granted for items that are damaged, defective, or do not match the description.
• Customer Error: We cannot issue refunds for errors in ordering (wrong size, misspelling, wrong image) if the product matches what was ordered.

3. Refund Request Window

• You must submit your refund request within 180 days of the date you received your order.

4. How to Request a Refund

1. Initiate Return: Follow our Return Procedure by contacting [email protected] to obtain authorization and the correct return address.
2. Provide Details: In your return request include:
   • Order number
   • Name on the order
   • Description of the issue (include photos)
   • Your preference for a refund
3. Ship Your Return: You will not incur any return shipping costs (return cost: $0.00). Use the provided address and send with tracking.

5. Refund Processing Timeframe

• Inspection & Approval: Once we receive and inspect your returned item, we will notify you of approval or denial within 3 business days.
• Issuing Refund: If approved, refunds will be processed within 7–10 business days back to your original payment method.

6. Refund Amounts

• Full Refund: For defective, damaged, or incorrect items.
• Partial Refund: May be granted at our discretion if an item shows minor signs of use or missing tags.
• Shipping Fees: Original shipping charges (if any) are non-refundable, unless the return is due to our error.

7. Non-Refundable Items

• Gift cards
• Downloadable software products
• Final sale or clearance items (unless defective)

8. Late or Missing Refunds

• Bank Processing: After we issue your refund, it may take 3–7 business days for your bank or credit card company to post it to your account.
• Still No Refund? If more than 10 business days have passed since approval and you haven’t received a refund, please contact us at [email protected].

9. Contact Information

If you have questions about refunds, please get in touch:

• Email: [email protected]
• Phone: +1 (251) 325-2142
• Support Hours: Monday–Friday, 9:00 AM–6:30 PM EST (UTC-05:00)

We’re committed to ensuring a fair and transparent refund process for a hassle-free shopping experience. Thank you for choosing Bokocoko!