FAQ – Bokocoko Store

Last Updated: May 20, 2025

Below are answers to our most frequently asked questions about shopping, payment, shipping, returns, and refunds at Bokocoko.

Shopping Information

Question	Answer
How do I find a product?	Use the Search bar at the top of any page, or browse by category via the main menu.
Can I save items to a wishlist?	Yes—click “Add to Wishlist” on a product page. View saved items under My Account › Wishlist.
How do I know if a product is in stock?	If a product is in stock, you’ll see an Add to Cart button. If it’s out of stock, you can sign up for an email alert when it’s back.
Can I check out as a guest?	Yes—guest checkout only requires your shipping and payment details. Creating an account lets you track orders, save addresses, and receive member-only offers.

Payment Information

Question	Answer
What payment methods do you accept?	Visa, Mastercard, American Express, Discover, PayPal, and major debit cards.
Is my payment information secure?	Yes—Sastobooks uses 256-bit SSL encryption and is PCI-DSS compliant, so your card details are protected.
Can I use a coupon code?	Yes—enter your code in the “Coupon / Gift Card” field at checkout and click Apply.
What happens if my payment fails?	You’ll see an error message and receive an email. Double-check your card details or choose another method, then try again. If problems persist, contact support.

Shipping & Delivery

Question	Answer
What shipping carriers do you use?	USPS, DHL, EMS, and local postal services.
How long will it take to receive my order?	• Standard ($4.99): 1–7 business days handling + 7–20 business days transit • Fast ($24.99): 1–2 business days handling + 7–12 business days transit
What is the order cut-off time?	5:00 PM Eastern Standard Time (UTC-05:00), Monday–Friday. Orders placed before cut-off process the same day; later orders process the next business day.
How can I track my order?	After shipment, you’ll receive an email with a tracking link (check spam). Allow 3–7 days for the carrier to scan your package into their system; tracking updates once scanned.
Do you ship internationally?	No—we do not ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, APO/FPO addresses, or outside the United States.

Returns & Exchanges

Question	Answer
What is your return policy?	We accept returns within 180 days of delivery for most non-sale items in original, unworn condition with tags attached.
How do I return an item?	1. Email support@bokocoko.com or use our Contact Us page to request approval. 2. Pack the item with your order confirmation. 3. Ship to the address we provide and share your tracking number.
Who pays for return shipping?	Return cost: $0.00. We cover shipping for approved returns (defective, damaged, or incorrect items) and for first-time size/color exchanges within the 180-day window.
Can I exchange an item?	Yes—one free size or color exchange per order within 180 days. Contact support with your order number and desired variant; we’ll ship the replacement once your original is in transit.

Still need help?
Our customer-service team is available Monday–Friday, 9:00 AM–6:30 PM EST.